Terms & Conditions
Appointment Cancellation Policy
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In order to book an appointment with DermalaniSKIN you will be required to put a card on file. DermalaniSKIN has a 12-hour cancellation/rescheduling/no-show policy. If you fail to cancel or reschedule 12 hours in advance you will be charged a 50% no-show fee that is determined by the cost of your appointment. The second time you last minute cancel/reschedule/no-show you will be subject to a 100% charge. This policy is in place out of respect for your service provider and clients. Cancellations with less than 12 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.
Late Guests Policy
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I understand “life happens”. If for any reason you are expecting to be late by 15 minutes or more to the scheduled appointment, please call me! I work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest scheduled that day. Please be aware that in the unfortunate event you are late, I cannot guarantee that your services will be performed that day. Tardiness may require rescheduling your appointment for another day.
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Appointment Confirmations:
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As a courtesy, I make every effort to notify you of your appointment date and time. An automated service will send you a text and email 48 hours in advance to confirm your appointment. You will receive a reminder 1 hour prior to your appointment. I confirm in advance as a courtesy because I know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.
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Service Satisfaction:
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In the event that you are not satisfied with your service, we ask you to please contact us and upon review of the circumstances we may allow you to schedule a redo of your service within 10 days of your last visit. We do not provide refunds for spa services or packages; the sole remedy is providing a complimentary follow-up service.
Packages:
NO refunds will be given for packages.
Packages are a group of recurring services that have been paid in advance. Packages are non-refundable. Packages will expire after one year.
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Gift Cards:
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NO refunds will be given for any gift card purchases. Gift Cards are NOT redeemable for cash. Use of gift cards cannot be combined with any other promos or discounts being offered by DermalaniSKIN. Gratuities are not included in the purchase price (customarily 15-20%).
Payment by Check:
DermalaniSKIN no longer excepts payments by check.
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Payment Online:
Any service that is purchased online is non-refundable. If you must cancel an appointment that was booked and paid for online you will not be subject to a refund. The purchase price will become store credit. You must then reschedule your appointment for another date/time.